It is our policy to respect your privacy regarding any information we may collect from you or which you may provide to us, in the circumstances set out below. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose, safeguard and otherwise make use of your personally identifiable information (“Personal Data”).
 
We will only collect and use your Personal Data where:
– we have lawful grounds to do so, including to comply with our legal obligations;
– we are performing a contract with you for our services; and
– we have legitimate interests in using your Personal Data and your interests and fundamental rights do not override those interests.
 
For the purposes of the EU General Data Protection Regulation ((EU) 2016/679) (“GDPR”), we, Andy Wiseman Author, are the “data controller”. If you have any questions about this policy or about how we use your Personal Data, please contact us via our contact details at the end of this policy.

This policy is effective as of 11 May 2018. We review our privacy practices on an ongoing basis, and as such we may change this privacy policy from time to time. Please check this page frequently to ensure you are familiar with its current content.
 
1. Personal Data we collect via our website andywiseman-author.com (the “Website”)
 
Personal Data that you provide to us
 
We only collect Personal Data where you choose to interact with us on the Website in the following ways:
 
Activity

Types of Personal Data Collected

When you sign-up to receive free content, including eBooks, news and offers:

·    Email address   
·    First name
·    Last name
 

When you purchase a book directly from us:
	
·     Name 
·     Email address
·     Phone number
·     Any Personal Data which you provide to us in the free text box of the form

·     Payment method choice (payment details are held by our payment 
      processor, not us)
 

When you complete the media enquiries form	
·     Name
·     Email address
·     Phone number
·     Any Personal Data which you provide to us in the free text box of   
      the form
 

 
Data that we collect automatically
 
We automatically collect certain information when you visit our Website – such as the type of browser and operating system you are using, and the domain name of your Internet service provider. We do not link this information with any Personal Data.
 
We may also collect data automatically through our use of cookies on the Website. Please see our cookie policy to find out about the types of cookies we set and why, and how you can adjust your settings to disable cookies.
 
2. Use of your Personal Data
 
We will only use your Personal Data when the law allows us to. Most commonly, we use your Personal Data to:
– process and manage your use of our website;
– respond to your questions, comments and requests;
– where you have opted-in to receive marketing from us, deliver communications that are relevant to your preferences / may be of interest to you;
– improve our services and Website through analysis of information.
 
3. Sharing of your Personal Data
 
We take your privacy seriously and will not share your Personal Data with others, except as permitted by applicable law or as set out below:
 
We share Personal Data as necessary with third parties who provide services or functions on our behalf and who require the information to provide those specific services to us. These third parties may include social media advertising platforms such as Facebook and Google Adwords for the purpose of custom audience generation and the development of targeting criteria for other audiences. Please note that we have appropriate data privacy safeguards in place with third parties with whom we share Personal Data as described above and who are providing services or functions on our behalf.
 
4. Keeping your Personal Data secure
 
We have implemented security policies and technical measures to safeguard the Personal Data we collect. We maintain physical, electronic and procedural safeguards that comply with applicable law, including the GDPR, to safeguard Personal Data from accidental loss, destruction or damage and unauthorised access, use and disclosure.
 
5. Retention periods for use of your Personal Data
 
We will use and store your Personal Data only for as long as necessary, bearing in mind the uses of your Personal Data as described in this privacy policy and otherwise as communicated to you. We review the Personal Data we hold at regular intervals and delete permanently or anonymise any Personal Data which is no longer necessary.
 
6. Children
 
This Website and our services are aimed at adults, and we do not knowingly collect any Personal Data relating to children aged under 15 years old. If you are under the age of 15, please do not provide us with any of your Personal Data, including your email address.
 
7. Access to and control over your Personal Data
 
You have legal rights under applicable law in relation to your Personal Data. You can ask the following questions, or take the following actions, at any time by contacting us via email [info@andywiseman-author.com] or via our postal address:

– see what Personal Data we hold about you (if any), including why we are holding it and who it could be disclosed to;
– ask us to change/correct your Personal Data;
– ask us to delete your Personal Data;
– object to the processing of your Personal Data;
– ask us to restrict the processing of your Personal Data;
– withdraw any consents you have given us to the processing of your Personal 
   Data; and
– express any concerns you have about third parties’ use of your Personal Data.
 
8. Change of purpose
 
We will only use your Personal Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to have an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
 
If we need to use your Personal Data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
 
9. Contact Us
 
Our full details are:
Andy Wiseman
Email for Privacy Questions: info@andywiseman-author.com

Postal Address: 

Andy Wiseman
1 Starke Row
Churchthorpe
Fulstow
Louth
Lincolnshire
England 
LN11 0XN

We hope that the ordering process is pretty straight forward. If you have any questions about any aspect of this website, please contact us.

All correspondence will be treated in the strictest confidence. Any complaint or query will be dealt with promptly as follows:

we will acknowledge correspondence within 5 working days
we will aim to resolve all issues within 2 weeks from initial date of communication.
we will keep you fully informed during this process 

Statutory Rights

Please note, the following Terms and Conditions do not affect your statutory rights as a consumer.

Order information

We display all prices for the books, delivery, and other services clearly on the website. If, by mistake, we have under-priced a book we are not liable to sell you the book at that price (provided we have not already informed you that the title is available).

Subject to errors, all the information and prices on this website are correct at time of order. If we need to change the cost of your order, we will contact you by email to confirm that you want to continue. You can, of course, cancel the order if you wish.


Payment & Security

Unless by prior arrangement, no goods will be transferred until paid for in full.

PayPal is designed from the ground up to be a safer way to send money online. PayPal doesn’t expose or sell your financial information to merchants. You can pay with your debit or credit card through Paypal's secure payment gateway.

SSL Protection

We take security seriously. We use the latest SSL (Secure Sockets Layer) software encryption technology. This means that information passed between your computer and our Web site cannot be accessed by anybody other than us. Even if anybody could access this data it would be corrupted and appear illegible. Your name and address will be held on the servers but your payment card details will not. Once payment card details have been validated and approved these will be deleted. Although this means that you will need to input your details for each order it only takes a minute and makes it completely safe to order online with us.
Look out for the https:// prefix in your browsers URL bar and the closed padlock sign (both visible when entering secured areas of this website eg your account, basket & checkout pages)

Cancellation

You can cancel your contract at any time up to seven working days after the day of delivery. To do this, please e-mail or write to us. If you cancel you must return the goods to us at your own expense. This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.

Disclaimer

We guarantee your satisfaction and will replace or refund any item that does not meet your expectation or is damaged, within 30 days from receipt of goods. We would ask, however, that should you receive damaged goods you contact us, using details in our contact form, within 24 hours of receipt of goods in order that we can deal with the problem efficiently and effectively with our carrier. We will completely refund the full price of your order and delivery charge if you are not satisfied with the goods you received.


Sometimes this website may be unavailable as we perform maintenance work. We aim to minimise such downtime, but cannot guarantee that the site will be available at any given time.

To the full extent permitted by law, you agree that neither this company, nor its directors, partners or employees are liable for any damages arising out of use or in connection with the content, information, materials or products of this website.

We do not accept any liability for direct or indirect damages, any loss of data, income or profit or damage to property and third party claims, from the use of this site. 

Acceptance

There will be no contract of any kind between you and us unless and until we actually inform you that the goods are available. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that we inform you that the goods are available (and not before), a contract will be made between you and us.

General

These Terms and Conditions shall be governed by and construed in accordance with the laws of England, Wales or Scotland.

If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.